Delivery & Returns
When will I receive my Lboro Vintage order?
Local Deliveries (LE11 Postcode)
We aim to deliver your order within 4 days of your purchase.
We typically ship every Monday and Thursday. Once your order is shipped, you will receive a notification.
Standard Courier : £3.99 (3-4 business days from dispatch)
Express : £6.95 (1-3 business days from dispatch)
Please note that delivery times are estimates only and are not guaranteed, due to circumstances out of our control. We are not able to refund delivery costs in the event the delivery date falls outside of the provided estimates. Working days are Monday to Friday. Deliveries cannot be made on a Sunday or on Bank Holiday.
Returning your order
Here at Lboro Vintage, we take pride when you are happy with your purchase however, we know that it isn't always perfect. If you’re looking to return your order for whatever reason, we're here to help!
We offer returns within 14 days of receiving your order. There are two ways to initiate a return:
1. Use the return portal below and follow the steps.
2. To organise a drop off at our pop-up shops.
Email firstname.lastname@example.org with your order number and a brief reason to why the item is being returned. We will send you a returns confirmation email with more information and details of the next term time pop-up shop where a drop off appointment can take place.
This option is free but please note that our pop-ups shops predominantly run during Loughborough University term time. Outside of term time, please use option above.
If you have any additional queries, feel free to email email@example.com
Please note the following:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must be returned in the original sold condition and have no additional signs of wear or use that was not present when the item was received. If this is not met then no refund will be issued
- You will be required to pay any shipping fees associated with returning the item back to us
- Please expect up to 14 days for the money refunded to show in your account
- If the item is lost during the return process, a refund will not be issued